I suppose something is wrong with the ICICI bank ATMs. More-or-less regularly I have been finding their ATM machines to be out of order. Well, at least that what I have been experiencing in Noida, the satellite town adjacent to Delhi.
Just few weeks back I had found both the machines in the ICICI ATM near Noida’s NTPC (National Thermal Power Corporation) office to be out of order. This is the ATM near my Sector 22 home, and naturally this is the ATM that I generally visit. Since that ATM was of no use, I had to go to the ATM in Sector 12 (near Metro Nursing Home), which is a bit far away from my home.
Today morning when I went to the ICICI ATM near my home, i.e. the one near NTPC office, again I found both the machines to be out of order. So again I had to go to the Sector 12 ATM. Yes, it was OK, but partially. And what does that mean? It means that it has three machines, but one was out of order. That means, though it was OK, it was certainly not spotlessly OK.
I have been a customer of ICICI for quite some time now, and I am quite satisfied with their service. I will just humbly request them to be a bit careful about the health of their ATMs.
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1 comment:
Dear Mr. Basu,
We appreciate your feedback. We're really sorry for the inconvenience.
The ATM machinery at NTPC complex was switched off for a few days as a precautionary measure while a new earthing pit was being dug at the site to resolve earthing issues.
We were also facing a cash dispensing problem with one of the ATM machines in Sector 12, which was then resolved within an hour.
We try hard to ensure that all our ATM machines are working, all the time. But we also know breakdowns do happen - and we have a service agency on constant standby to make sure that repairs happen as soon as possible and disruptions are minimized.
Please feel free to write to us at nodalofficer@icicibank.com for any further clarifications.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
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